AquaPlants Plus LLC

📦 Shipping Policy

We ship live freshwater aquarium plants from Springfield, Missouri using USPS Priority Mail to ensure fast, reliable delivery across the U.S.

• Shipping Method: USPS Priority Mail
• Flat Rate: $9.99 anywhere in the United States
• Processing Time: Orders ship within 1 business day
• Shipping Days: Monday–Wednesday only, to avoid weekend delays
• *Live Arrival Guarantee: We guarantee live delivery when weather conditions are suitable
• **Weather Holds: Orders may be delayed during extreme heat or cold to protect plant health
• Tracking: Every order includes USPS tracking

🔁 Return & Refund Policy

We want you to be thrilled with your plants—but we also know live goods are delicate. That’s why we offer a clear, fair return and refund policy built for real aquarium hobbyists.

Communication Window: Claims must be submitted within 24 hours of delivery to qualify for any resolution.

Live Arrival Guarantee: If your plants arrive dead or severely damaged, contact us within 12 hours of delivery. Be sure to include clear photos of the packaging and plants.

Refunds or Replacements: We’ll offer a refund or replacement at our discretion based on the photos provided and the condition of the shipment, among other considerations.

Non-Returnable Items: Due to the perishable nature of live plants, we do not accept returns. All live plants, custom bundles, and discounted items are final sale.

Weather-Related Issues: If your order was shipped during extreme weather against our recommendation, we may not be able to honor the guarantee. Please be aware of the current, and upcoming weather in your area when ordering.

📬 How to Contact Us

If you have questions about your order, shipping, or plant health, reach out anytime:

Photos for Claims: Please include clear photos of packaging and plants if reporting damage, or DOA

Email: contact.us@aquaplantsplus.com

Response Time: We typically reply within 24 hours, Monday–Friday

**🌡️ Weather Holds

To protect plant health, we may delay shipping during extreme heat or cold. If your area is experiencing severe weather, please let us know as soon as possible, so we can adjust shipping plans accordingly.

*🌱 Live Arrival Guarantee

We guarantee your plants will arrive alive and healthy when shipped under safe weather conditions. If there’s an issue, contact us within 12 hours with photos and we’ll make it right.

🔒 Privacy Policy

We respect your privacy. AquaPlants Plus does not sell, rent, or share your personal information—ever. We only collect the data necessary to process your order, communicate with you about your purchase, and improve your experience on our site.

Your Rights: You can request to view, update, or delete your personal data at any time by contacting us at contact.us@aquaplantsplus.com

What We Collect: Name, email, shipping address, phone number (which you provided) and order details

How We Use It: To fulfill orders, send shipping updates, and respond to customer service inquiries

Third-Party Services: We use secure third-party tools (like payment processors and shipping carriers) to complete your order

🕒 Last Updated

October 16, 2025