Shipping & Return Policy
100% Live Arrival Guarantee
Every plant ships with our promise: they arrive alive and healthy, or we replace them—no questions asked.
Shipping Policy
We ship live freshwater aquarium plants from Springfield, Missouri using USPS Priority Mail to ensure fast, reliable delivery across the U.S.
Shipping Method:
USPS Priority Mail (1-3 business days)
Shipping Cost:
$9.99 flat rate anywhere in the United States
FREE shipping on orders $60+
Shipping Days:
Monday through Wednesday
Daily Cutoff Time:
All orders ship at 6:00 PM Central Time
Orders received after 6 PM CST will be shipped on the next shipping day
Local Pickup:
FREE pickup available in Springfield, MO
Schedule your pickup time at checkout
Live Arrival Guarantee:
We guarantee live delivery. If plants arrive damaged, we offer replacements or store credit—customer pays $9.99 shipping for replacements.
Weather Holds:
Orders may be delayed during extreme heat or cold to protect plant health
Tracking:
Every order includes USPS tracking information
Weekly Shipping Schedule
Sun
—
Mon
6 PM
Tue
6 PM
Wed
6 PM
Thu
—
Fri
—
Sat
—
Green = Shipping days | Orders placed after 6 PM ship next business day
Replacement Policy
A note from our team: As a small, family-run business, we've implemented these policies to keep our prices competitive while continuing to offer the healthiest, highest-quality plants and animals. We truly appreciate your understanding and support—it's customers like you who help us grow! 🌱
Due to the perishable nature of live aquarium plants, all sales are final. We do not accept returns or issue monetary refunds. However, we stand behind the quality of our products and offer replacements or store credit for eligible claims.
Policy Summary
- •No Returns: We cannot accept returns on live plants or animals
- •No Cash Refunds: We do not issue monetary refunds
- •Replacements or Store Credit: Eligible claims receive replacement products or store credit
- •Replacement Shipping: Customer pays $9.99 flat-rate shipping for replacement orders
Claim Window
All claims must be submitted within 12 hours of delivery. Claims submitted after this window cannot be honored.
Live Arrival Guarantee
If your plants arrive dead or severely damaged, contact us within 12 hours of delivery with clear photos of the packaging and plants. We will send replacement plants or issue store credit for any verified DOA items.
Replacement Shipping
If your claim is approved and replacement plants need to be shipped, the customer is responsible for the $9.99 flat-rate shipping fee. Alternatively, replacements can be picked up for free at our Springfield, MO location.
Required Documentation
To process your replacement claim, we require:
- • Clear photos of the damaged/dead plants
- • Photos of the original packaging
- • Your order number
- • Brief description of the issue
Weather-Related Exceptions
If your order was shipped during extreme weather conditions against our recommendation, or if you requested shipment despite a weather hold advisory, we may not be able to honor replacement claims. Please monitor weather conditions in your area when placing orders.
How to Contact Us
If you have questions about your order, shipping, or plant health, reach out anytime:
Email: contact.us@aquaplantsplus.com
Response Time: We typically reply within 24 hours, Monday–Friday
Photos for Claims: Please include clear photos of packaging and plants if reporting damage or DOA
Quick Reference
✓ What We Offer
- • Live arrival guarantee
- • Replacement plants for DOA
- • Store credit option
- • USPS tracking on every order
- • Weather-conscious shipping
- • Free local pickup option
⚠ Policy Reminders
- • No returns accepted
- • Replacements or store credit (no cash refunds)
- • $9.99 shipping for replacements
- • 12-hour claim window
- • Photos required for all claims
Last Updated: January 3, 2026